When trying to access the DocuWare configurations page in the Cloud, you receive the following message:

"You are being redirected to the application.  Please wait..."

Nothing happens, and the message stays on the screen.

This is due to incorrect time settings on the user's PC. To resolve the issue, go into your Windows "Date & Time" settings and choose the "Sync now" option to synchronize your clock to the correct local time:

Refresh your browser, and accessing the configurations page should now be successful.

KBA is applicable for Cloud Organizations ONLY.

Comments (2)
  • This instantly sorted my user's issue out,
  • This did the trick for me. Wish it would throw an error, but glad to have it resolved.