Views:

Behavior:
When trying to access the DocuWare configurations page in the Cloud, you receive the following message:

"You are being redirected to the application.  Please wait..."

Nothing happens, and the message stays on the screen.

Solution:
This is due to incorrect time settings on the user's PC. To resolve the issue, go into your Windows "Date & Time" settings and choose the "Sync now" option to synchronize your clock to the correct local time:

Refresh your browser, and accessing the configurations page should now be successful.

KBA is applicable for Cloud Organizations ONLY.

This article is valid for DocuWare versions: All DocuWare Cloud Versions | Configurations page gets stuck
Comments (2)
  • Christiaan Wessels
    Fri, 22 Jul 2022 10:04:49 GMT
    This instantly sorted my user's issue out,
  • Cameron Murphy
    Thu, 11 Aug 2022 15:53:38 GMT
    This did the trick for me. Wish it would throw an error, but glad to have it resolved.