Behavior:
When attempting to complete a workflow task, the following error message is displayed:
When attempting to complete a workflow task, the following error message is displayed:
"Execution Timeout Expired"
Solution:
When this error occurs, this could be due to the following reasons:
If we see that the issue only occurs for one user, attempt accessing the Web Client from a browser's incognito mode. If the error doesn't present itself when this is done, this behavior could be due to a browser restriction.
To overcome this error, clear the browser's cache and cookies, then check again.
If multiple users are affected, it is recommended to;
Solution:
When this error occurs, this could be due to the following reasons:
If we see that the issue only occurs for one user, attempt accessing the Web Client from a browser's incognito mode. If the error doesn't present itself when this is done, this behavior could be due to a browser restriction.
To overcome this error, clear the browser's cache and cookies, then check again.
If multiple users are affected, it is recommended to;
- Check the system resources and ensure that they are met. Visit the DocuWare Knowledge Center for system requirements for your respective DocuWare version.
- Reset the Message Queue; see KBA-35787 for how this process would be done.
- Clear the DWTasks table from the DWSystem database. (NOTE: Make a backup of the database prior to any changes being made).
- Shrink the database's transaction logs for DWSystem, DWData, and DWWorkflowengine. Instructions can be found here.
KBA is applicable for On-premise Organizations ONLY
