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Scenario:
When attempting to access import jobs within the DocuWare Desktop Apps, the following error message;
 
 
Solution:
Please refer to the following guide regarding various solutions for resolving this error message;
  • Navigate to "Services" on your workstation and ensure the DocuWare Desktop Service is in a status of "Running" on your workstation. If the status is running, restart the service. If the status is empty, click on the service and select "Start"

     
  • Ensure that no Antivirus or Proxy software interferes with the DocuWare Desktop Apps. Please see KBA-35712 on how to check and avoid conflicts with Antivirus or Proxys.
     
  • Close the DocuWare Desktop Apps, stop all DocuWare Services, and perform an IIS reset. Once completed, the import jobs should be accessible (solution for On-premise systems ONLY).
KBA is applicable to both Cloud and On-premise Organizations.
This article is valid for DocuWare versions: 7.3 7.4 7.5 7.6 7.7 7.8 7.9 | Desktop Apps