Behavior:
An error was found in the definition of a workflow. The root cause of the error was corrected, and a new version was published; however, the same error continues to occur for the affected document in the workflow when the task is retried.
Solution:
This behavior has occurred because the document's workflow instance is still associated with the previous workflow version. A new workflow instance associated with the latest version can only be created by re-triggering the workflow for this document. When verifying whether workflow changes have taken effect, ensure the document workflow instance being reviewed is using the most recently published workflow version.
Users with Workflow Controller permissions can view which workflow version associated with a document workflow instance in the Monitor Tasks section of the DocuWare Web Client.
This can also be viewed in the Workflow Designer. When you select a workflow, the bottom pane will show the documents currently in the workflow and the workflow version associated with each instance.
This KBA is applicable for both Cloud and On-Premises Organizations.