Behavior:
When attempting to view a customer's subscription information in My Business, the information doesn't load, and the following error is shown;
"Unfortunately, we could not load data. please try again."
Solution:
Please refer to the following recommendations to resolve this behavior;
Please refer to the following recommendations to resolve this behavior;
- Clear all cache and cookies in the browser you are utilizing. In some instances, cached data can cause this issue to occur.
- Ensure any Antivirus or Proxys present on the user's workstation is not intefering with https://mybusiness.docuware.com/. Ensure this website is whitelisted. Please refer to Avoid conflicts with Virus scanners and Proxys and work with your organization's IT administrator to alleviate and prevent this issue from reoccurring.
- Ensure the browser being utilized to access My Business is updated to its latest version.