Dear Community Members!
I would like to inform you about current open problems in the new Support Portal.
1. Some customers are not visible for some partners when reporting support request
2. Error sending a new request for a some contacts
- We're working on the solution. Please enter the customer name in the request description field, if you cannot find it in the affected customer field.
3. Support request history of "old" requests is not available
- We're working on the solution. Please post here if you also receive an error message when reporting new support requests.
- We're working on the solution. The history of requests which were migrated to our new system is not yet available.
We will keep you updated on the current status here in the forum. You can report problems with the portal here too.
Viele Grüße / Best regards,
Senior Director Support EMEA
DocuWare Europe GmbH