Publicado Fri, 09 Mar 2018 17:48:53 GMT por Josef Zayats

SmartConnect error "Capture Timeout"

This error started happening after changing user computers from Windows7 to Windows 10.

Same SmartConnect config, same application, sameuser, same Docuware (v6.12). Other Desktop apps (printer, C2O) work without issues.

Has anyone seen this error?


Publicado Mon, 12 Mar 2018 14:39:16 GMT por Shawn Rutigliano software support analyst

Hello Josef,

This is due to the screenscraper technology used based on Windows OS 7 and OS 10. Please create a new configuration and test. Please let me know the results. Thank you

Shawn Rutigliano

Software Support Specialist

Team RED Americas

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