Publicado Mon, 19 Feb 2018 18:21:18 GMT por Steve Shriver Application Specialist

I have a v6.9 system running on a 4 core server with 8GB of memory. 2 active file cabinets of about 250K rows each running MySQL. For the last 5 or 6 days the processors have been spiked at 100% or high 90's, according to the resource monitor, memory used is 4GB or less. 60% or more of the CPU is going to Content Server.

Anybody have any suggestions are what might be the cause of this apparent overload? Or advice on how to approach the issue? This is happening only recently and unexpectedly.



Publicado Tue, 20 Feb 2018 11:22:32 GMT por Phil Robson DocuWare Corporation Senior Director Professional Services, Americas


It sounds like Fulltext has been activated on a file cabinet, or Fulltext has been reset to re-do OCR. Do you see a bunch of imaging workers?

Phil Robson
Senior Director Support Amercias


Publicado Tue, 20 Feb 2018 15:01:21 GMT por Steve Shriver Application Specialist


Thanks for responding. I restarted the server last night and all was immediately well. I had not noticed a lot of Imaging Workers. They do use full text but there was no reset. This AM only about 6 or so and each uses only 0.03% of the CPU. I'm guessing that's normal and just a response to new documents being stored. Content Server is running at around 15% and NT-mysql around 30%. Looks pretty good.

So it remains a mystery but the problem was solved the old school way, CTRL+ALT+DEL.

Thanks again,

Publicado Fri, 23 Feb 2018 20:51:12 GMT por Llane Rost Quality & Process Specialist

We are having the same issue. Content server is taking 15-20% cpu and mysql is taking 23-30%. This is on 6.12, which was recently upgraded. Its causing our Workflow's not to run at all.

You must be signed in to post in this forum.