Cloud is Performing Slow

My customer of 3 months now is experiencing very slow performance with their new Cloud system. They complain they hit CONFIRM within the workflow, and the round whirly gig rotates for 5, maybe 10 minutes before it moves on.

I tried to logon myself, and it two no less than a minute to show the GUI.

The attached Performance Report looks to be below average.
 

Dear David Blake! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-222452-J2S1L for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team