Import job failures

A customer reports that many documents fail to be stored into the file cabinet which is the target of an import job. These documents show up in a document tray he has named "Failures". I believe this is just the default tray of the user running the import job. I have asked for more info but it raises some questions.

How does DocuWare determine when a document fails the import job and should not be stored? Does this only happen for jobs that have file cabinets as a target? Does it only happen if OCR is being used or if there are required fields missing?

Is there a way to direct documents that fail to import to another tray based on the individual job, if multiple jobs are running on the same machine under the same user?

Is there any specific documentation available?

Thanks,

Hi Steve,

yes, this is the default tray for the user running the import. As far as I know, there is no way to use several "failure"-trays for different jobs.

Also, I have not seen much specific documentation, I only know of what you can find in the KB and on help.docuware.com

The most common problems when failure sends the document to the tray, but not to the cabinet are the following:
1. missing required fields
2. wrong data type (e.g. storing with .dwcontrol file which tries to write a date into a decimal field, text into anything works fine)
3. field entry is not from select list (when enforcing select lists, might be case sensitive here)
4. when storing with .dwcontrol, an empty decimal, date or keyword field might not get parsed correctly - better to leave it out from the .dwcontrol completely if empty

Those are the problems I usually face here.
Hope this helps.

Greetings from Germany,
Simon H. Hellmann
DocuWare System Consultant