Publicado Tue, 29 May 2018 21:08:57 GMT por Tania Aldred Records Coordinator

We have a number of Access databases in DocuWare. A user has reported that the upload bar keeps scrolling every few seconds and is interrupting their data entry. They start entering data into a field and the green upload bar flashes across the screen and they have to re-click in the field to continue - basically starting over. Has anyone else experienced this? Could this be a symptom of Access's auto-save feature? Any ideas or suggestions on how we can stop this from happening? I believe that every time the upload bar flashes it is updating the version in DocuWare. One database is now at v. 200 and has only been active since the end of December, and is updated only a few times per week.

Publicado Wed, 30 May 2018 09:09:29 GMT por Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

DocuWare monitors the downloaded file for a save event and acts accordingly. You will need to investigate disabling auto-save in Access.


Phil Robson
Senior Director Support Americas

Publicado Wed, 30 May 2018 20:01:27 GMT por Tania Aldred Records Coordinator

Thanks! I will get our IT Department to investigate.

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