Publicado Wed, 06 Nov 2019 06:28:52 GMT por Fabian Matz

we got a workflow for processing our invoices approval process. Unfortunately we got quite a challenge: A lot of invoices are incorrect. Therefore we have to put them in a kind of "waiting state" in our workflow, because we are waiting for a credit note. 
The problem now is ,that we got hundreds of invoices waiting for credit notes. The user can't see / is not notified if a new document workflow matches a waiting document. We got an attribute which could link them together, but that is not helping right now, because the user has to check all the documents every day.
Is there any way to solve this issue? Any tips maybe?
I thought about building a real "waiting" which is now possible with 7.2 so that the user will not see the older invoices until they get the credit note. But that would be problematic because we can't check which invoices are still waiting.
Publicado Wed, 06 Nov 2019 06:29:53 GMT por Matthias Wieland DocuWare Europe GmbH Sr. Director Support EMEA
Dear Fabian Matz! It looks like the Community cannot answer your question. Thats why we have opened a Support Request with the Number SR-113999-J8Y6C for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have solved the Support Request. With Best Regards, DocuWare Support Team

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