• DateDiff Function

    Ok. Let's try to reassign the variable on the fly:

    CINT(DateDiff("d",This_Date,That_Date))

    Will convert the LONG result to an integer.

    CSTR((DateDiff("d",This_Date,That_Date))

    to convert to a string.

     

    Phil Robson
    Senior Director Support Americas

     

     

  • DateDiff Function

    DateDiff requires 2 dates and will return a long value. Ensure that GV_Start_Date and GV_End_Date are Date Type variables and not string variables. Also, you are using Weeks and if the result is less than a week then I think DateDiff will return 0.

     

     

    Phil Robson
    Senior Director Support Americas

     

  • Upgrade and install on a new server.

    No you can't. I have not even looked at that with 7. I would upgrade the existing server to DocuWare 6.12. Install DB V2 from 6.12 on the new server, along with Authentication server. Backup and restore the 6.12 database from the old server. Drop the empty databases on the new server, restore the production db's on the new server. Run 6.12 setup on the new server, replace the auth server and install all other services.

    Then upgrade the new server to 7.
    Got it? :)

     

    Addendum! You coulld follow the above procedure with 7. Simply run the database V2 msi file from the 7 distribution. Apart from that follow the steps outined above. It is important to upgrade the existing production server, then move to the new server.

     

    Phil Robson
    Senior director Support Americas.

     

  • DocuWare on a domain controller.

    There is a very good reason for the warning. Basically it is a very poor practise to run a software application on the infrastructure server(s). The DC is there to provide infrastructure and security. If the software application brings down the infrastructure server, or compromises security then the company could well be dead in the water. Basically, DocuWare is saying you have been warned. Caveat Emptor.

     

    Phil Robson
    Senior Director Support Americas

  • Admin console.

    Seth,
    In the drop down list for Authentication method, select : Desktop Apps Authentication.

     

    Phil Robson
    Senior Director Support Americas

  • Americas Support Availability

    As previously announced in our Partner and User Newsletters, DocuWare Corporation will be closed on Tuesday July 24th 2018.

    Support Requests registered on that day will be addressed as soon a practical on Wednesday July 25th.

     

    Phil Robson
    Senior Director Support Americas

     

     

  • File Management

    Melody,
    What version of DocuWare?
    Current releases allow you to sort the documents on the following:
    Type
    Name
    Created On
    Modified On
    Source
    Status

    Each of the options allow you to sort ascending or descending. The default is likely just the order that DocuWare has delivered them to your basket.
    Look for the Up/Down arrow in the basket bar, and select Sort by Name. This setting should stick and make more sense for you.

     

    Phil Robson
    Senior Director Support Americas

  • Editing multiple index entries.

    Quite possible, but without investigation I cannot say. We need details.

     

    Phil Robson
    Senior Director Support Americas

  • Editing multiple index entries.

    Daryl,
    Please open a support request so you can demonstrate the behavior for us. This is the first time I've heard of this.

     

    Phil Robson
    Senior Director Support Americas

  • Touch / Mouse mode.

    David,
    DocuWare is tablet aware and is in Touch mode. You can simply turn off Touch mode by going to the settings (the grey cog to the right of the user name) and checking / unchecking Touch/Mouse mode.
    That will present the web client as a desktop in the manner you are seeking.

     

    Phil Robson
    Senior Director Support Americas