Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

Michael,

For obvious reasons we are not going to publicly divulge the details of the vulnerability. We gave as much information as we can in the email. Any more and we would be serving a meal to hackers.
All the hot fixes are cumulative and the PDF does list all of the fixes contained therein. We never give more detail than a description of the software issue that has been addressed.

Phil Robson
Senior Director Support Americas

Christen,

The form type is one or the other, There is no option to have both types.

Actually, I take that back. If you want to go to the trouble.
Using Word (for example), create a  document that has the same format as the Web form version. Create a PDF from that document.
In your Form designer, add a second Form to the merge form, and use the PDF that looks like the Web form.

Map your fields to it as you did with the first merge form.

Then when the document is stored it will store both the Merge form, and  psuedo web form.

Phil Robson
Senior Director Support Americas

Usually this type of locking will only occur if another user (or even yourself) is logged in to Administration on another machine. However, restarting all of the DocuWare services should release everything.

Phil Robson
Senior Director Support Americas

Nathan,
Please open a support request so that we can assist you. Since it was working and now is erratic we should take a look at the documents that worked originally and compare then to the current ones.

Phil Robson
Senior Director Support Americas

Michael,

https://drive.google.com/open?id=1EBAow3jxaX2DZFJFTHlDdNXRGBrJ8xzS

Work through it with the tech that is assigned. Start with swapping to platform and gauge the results. Then we go from there. Also, definately do the Anti Virus section. That is important.

Phil

Michael,
Open a Support Request and we'll look at it with you. Also, refer to the Desktop Performance training that you received at DocuWorld. Make sure that you address Anti Virus and the simpler aspects such as using Platform for Importing instead of Job Server.

Phil Robson
Senior Director Support Americas

In DocuWare.Administration.exe.Settings make sure that this line is complete. There can be multiple entries so make sure the one with  the Organization is the first occurrence in the list.

<AuthenticationServers>
      <ConnectionSettings Name="Standard AS" Server="myserver" Port="9000" Organization="XYZ" Local="false" Active="true" System="Central system" />
    </AuthenticationServers>

You will find this file in the DocuWare Client folder under C:\Program Files (x86)\DocuWare

Phil Robson
Senior Director Support Americas

DocuWare only supports the decmial field type in the latest releases. Even though you can select that type when creating a field. For numeric fields up to 6.11 you can only use INT.
So you can move forward by not using decimal, or upgrade your system to 6.12 where it is supported.

Phil Robson
Senior Director Support Americas

Your system infrastructure - likely the database requires some maintenance attention. These types of errors can usually be traced to poor database performance. Please open a Support Request for further inverstigation.

Phil Robson
Senior Director Support Americas

Brittney,
For a Workflow or process all the documents must be in the same file cabinet.
For a Task Manager based process, you will use a status field to move the document through the different tasks.
So, the Purchase Request is stored along with any other documents clipped to the request. This document should be stored with a status of "New" or "Requested" for example. All "New" documents appear in the Purchasing Task List.
A Purchase order is raised, and the PO number recorded as an index field in the documents index data. This can easily be acheived by using Stamps. The Stamp when placed by Purchasing can record the PO number, the date of the purchase, and the next status for the document which is probably "Ordered" or something similar. The PO document should be clipped to the Request as well.

Now, the Receiving deaprtment has a list of all "Ordered" requests. When they receive the goods, they in turn will clip relevant documents to the PO Request and stamp the document "Received", with the Date and again the Status can be automatically set by the Stamp to send it on the Accounts for payment.

And so on....

Relevant fields for the cabinet should be:

Purchase Request #
Purchase Request Date
Vendor
Status
PO Number
PO Date
Goods Receipt #
Receipt Date
Payment Reference
Payment Date

Along with any other information neccessary.

Status's could included:

New (or Requested) - goes to Purchasing Dept.
Ordered - goes to Receving Dept.
Received in Part - stays with Receiving until complete.
Received in Total - goes to Accounts Payable
Paid - end of process.

When clipping documents to the Request during the process, they should be clipped to the back of the documents so when paging through in the viewer, the whole paper chain is in logical order. Also, note that each department can stamp the specific document they are dealing with. So Ordeering will stamp the Request, Receiving will stamp the PO, and Accounts will stamp either the PO or Goods receipt - whichever is most suitable.

Hopefully this gives you a starting point for your process design.

Phil Robson
Senior Director Support Americas