Behavior:
Sometimes the DocuWare Printer doesn't do what you expected. A manual reinstall of the DocuWare Printer driver will help sometimes.
Solution:
Please go step by step through the following procedure described below. Wait for the PopUp message which tells you if the (un-) installation was successful. If it was not successful after the first time then please try it again because sometimes another process is accessing the driver files - in some cases you need to try several times.
Uninstallation:
- Run the file "C:\Program Files (x86)\DocuWare\Desktop\DocuWare.Printer.Setup.exe" as administrator
For DocuWare Version 6 - 6.6 run the PDFPrinter Driver Setup.exe as administrator - Select „No“
- Wait for the popup to appear
- Make sure that every component has been installed correctly
Installation:
- Run the file "C:\Program Files (x86)\DocuWare\Desktop\DocuWare.Printer.Setup.exe" as administrator
For DocuWare Version 6 - 6.6 run the PDFPrinter Driver Setup.exe as administrator - Select „Yes“
- Wait for the popup to appear
- Make sure that every component has been installed correctly
If there are some problem try to restart the Windows Printer Spooler (net stop/start spooler) or reboot the machine.