Publié Wed, 05 May 2021 15:24:22 GMT par Steve Shriver Application Specialist
A user of a cloud system has several email notifications configured. He notices that these notifications fail to trigger after a cloud Desktop Apps update is pushed out. Once the end user's PC has been updated the notifications resume as designed.

This is a problem as the security at this organization prohibits end users from installing the update and the IT staff must respond to each instance.

Has anyone else seen this happen? Any workarounds available?

Thanks,
Publié Wed, 05 May 2021 17:22:42 GMT par Craig Heintz GSME
Yes, updates to Desktop Apps can cause a variety of issues for end users when their PC is out of sync with the Cloud version of Desktop Apps.

My solution has always been to run the silent installer -update as a local admin.  Generally IT can set up a method to make this happen on a users workstation. 

This can be run as often as needed.  If an update exists then it gets done.  If there is no update nothing changes.

Here is the KBA associated.
https://support.docuware.com/en-us/knowledgebase/article/KBA-36355
 
Publié Thu, 06 May 2021 06:44:00 GMT par Tobias Getz DocuWare GmbH Director Product
Hi Steve,
personally I do not think, that a missing Desktop Apps update should stop triggering email notifications as these two topics are not connected to each other. I think you should contact our support to investigate this further.
Regards
Tobi

You must be signed in to post in this forum.