Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

DocuWare does not do redaction. Sure you can add overlays that appear to be redaction, but those overlays can be turned on or off by the user.
To truly redact a document, you must add an overlay that obscures the area in question, and then merge the layer with the document to make the layer a permanent part of the document. Since this will only be possible with PDF type documents this may or may not be a solution.

Phil Robson
Senior Director Support Americas

If they have an existing DocuWare installation - Professional Server - for instance, you would simply install the Enterprise license on the existing DocuWare Server to upgrade it to Enterprise. Then you can install the 2nd set of servers on another machine.
Otherwise you will install DocuWare on any server you wish that meets the system requirements for DocuWare 6.12.

Phil Robson
Senior Director Support Americas

Steve,
Are they Tasks or Lists?  I think WFM also allows Lists to be created. You may need to put a temp WFM license back in to get at the Lists to remove them.
The easy way would simply be to simply remove the lists from the personal settings. Effectively hide them since they are just static lists at this time anyway.

Phil Robson
Senior Director Support Americas

Kjetil,
Simply change the Organization name and the address in the login dialog.

Phil Robson
Senior Director Support Americas

Craig,
I have never mapped my DocuWare database user as a securityadmin to the tempdb. Actually, since the the user must be created before installing, and the DocuWare db's do not exist yet setting the user as a dbo from the get-go also covers the tempdb. Adjustment of rights done post installation limiting the user at that point to be a dbo of the DocuWare db's only should be sufficient.

Phil Robson
Senior Director Support Americas

Very odd. The bigger list contains more data than the other. You could almost believe that there are 2 lists with the same name.
I would delete the list and recreate it with a slightly different name and see if the behavior persists. If it does, then something is changing the data in the background I think.

Phil Robson
Senior Director Support Americas

Unfortunately there is no way to prevent users from accessing their DocuWare accounts from specific geographic locations.

Phil Robson
Senior Director Support Americas

I think you need to open a Support Request for this behavior so we can investigate what is happening.

Phil Robson
Senior Director Support Americas

When using the Edit function in DocuWare, the document is of course opened in the applicable application. The problem seems to be that the application is forcing a "Save As" instead of Save. It seems like it does not want you to overwrite the orgininal document. This should be investigated. DocuWare downloads the document to the users temp space - Users \ User name \ AppData \ Local \ Temp \ Edit
Then a folder name that will vary depending on the document. Inside that folder will be the file. The file and folder are deleted once the document is edited and saved back to generally there will only be one folder.
So with Save As the user must navigate to the above directory and save the file. DocuWare will detect it as a Save and file it back to DocuWare.
Now this is with 6.12, so depending on your version of DocuWare the file naming may be a bit different.
Select a document and perform an Edit then look for it in the path above.

Phil Robson
Senior Director Support Americas

Hi Michael,
Installing the Enterprise license is all there is to it - simply apply the new license in DocuWare Administration. Once you do that - and you can install the license on a 'hot' system -  you are then free to spin up another server and install the 2nd set of DocuWare components.

Phil Robson
Senior Director Support Americas