Presentation download fails

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Registrato Wed, 23 Oct 2019 23:30:21 GMT di Jon Neff Kelley Imaging Solutions Engineer

The DW7.2 Presentation VM downloads very slowly and then fails. This has happened more than a dozen times since Mon morning.

Is this behavior happening for others?

Registrato Thu, 24 Oct 2019 13:18:38 GMT di Tobias Schmidt System Admin

Yes, i had the same problem yesterday.

Registrato Thu, 24 Oct 2019 13:57:44 GMT di Steve Shriver Application Specialist

Me as well. Four tries, four failures.

Registrato Thu, 24 Oct 2019 14:49:09 GMT di Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions

My third try worked - after always having this problem since I started working with DW, I found that it Chrome seems to handle this download better than other browsers.

Registrato Thu, 24 Oct 2019 14:58:10 GMT di Gary Sarlous Director of Education

I download both the VM and VBOX files Monday without issues. Try using the Free Download Manager if the failures continue.

Registrato Thu, 24 Oct 2019 20:55:28 GMT di Jon Neff Kelley Imaging Solutions Engineer

It finally downloaded but the zip was corrupt. Argh.

Registrato Fri, 15 Nov 2019 01:41:00 GMT di Danny Rodgers Toshiba Business Solutions Solutions Engineer

Where is this download located?

Registrato Fri, 15 Nov 2019 08:48:18 GMT di Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions

Hello Danny,

please have a look into your partner info mail.

If you can not find this, go to the partner portal and search in the doc pool for the partner info.

Greetings from Germany,

Simon H. Hellmann

DocuWare System Consultant

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