What happened, and why do I need to update?
The DocuWare Desktop Apps use a certificate-based TLS connection for the local communication with the Web Client. By design, these certificates have a limited lifespan and must be renewed periodically. The certificate provided as part of the DocuWare Desktop setup before July 2024 will expire on 01/01/2025 and needs to be replaced. The general functionality of the Desktop Apps is not affected, as the certificate is only used for the communication between the Web Client and the Desktop Apps.
Please be aware of the following features that will be affected if the certificate is not replaced;
- Open document processing configurations directly from the Desktop Apps
- Create and edit a document processing configurations with a sample document, signature, or configured further printout
- Create a connection from the Web Client to the Desktop Apps
- Launch Scan App from the Web Client
- Edit & Send
- Smart Index
What do I have to do now?
1. Locate your DocuWare version: How to find out which DocuWare Version is installed.
- For systems on DocuWare 7.5 or above, the following versions include the new DocuWare Desktop Apps certificate;
Note: If you already have the version listed below or a newer version, you do not need to update.
7.5 -> Certificates included in all updates starting with 7.5.0.2841 on 2024-10-03
7.6 -> Certificates included in all updates starting with 7.6.0.4559 on 2024-07-02
7.7 -> Certificates included in all updates starting with 7.7.0.10452 from 2024-07-01
7.8 -> Certificates included in all updates starting with 7.8.0.13230 from 2024-06-25
7.9 -> Certificates included in all updates starting with 7.9.0.4888 from 2024-06-05
7.10 -> Certificates included in all updates starting with 7.10.0.12746 from 2024-06-05
7.11 -> included in the release
2. Refer to the following guide based on your DocuWare version to update your Desktop Apps;
- Supported DocuWare Versions
- Discontinued DocuWare Versions
- How to update Desktop Apps Certificates in DocuWare Version 7.0 - 7.4
- For DocuWare systems prior to 7.0, the installation requires a major update (see DocuWare Update path). For assistance, please refer to the contact options below.
Important information regarding all DocuWare version 6 Systems
- In a pure HTTP system, all DocuWare 6 versions do not need to be updated. The expiration of the certificates has no effect there.
- In an HTTPS system, all DocuWare 6 versions must be updated to at least DocuWare 7.0, and then the certificate update tool must be run on all client machines.
Watch Info Webinar Recordings for more detailed information
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How do I get help if needed?
- If you have purchased DocuWare directly at DocuWare:
- Please open a Support Request or use one of these contact options.
- Please open a Support Request or use one of these contact options.
- If you have purchased DocuWare through an Authorized DocuWare Partner:
- Please get in touch with your DocuWare Partner Contact.
- Please get in touch with your DocuWare Partner Contact.
- If you are an Authorized DocuWare Partner:
- Please open a Support Request through the DocuWare Support Portal.
KBA is applicable to On-premises Organizations ONLY.