OCRProviderServiceConsole pushing CPU to 99%

Client is being migrated to cloud and provided a 2016 server to handle the import processes. We noticed that the server was pushed to 99%, which of course, the client had created it with 32 GB RAM, but, only 2 cores. I asked him to add additional cores to help with the loading of the server. He added them, but, still seeing cpu pegged at 99%. I disabled fulltext at the cabinet level, but, unsure how to reduce the load and allow efficient importing to continue.

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Hi, 
Do you have any reply for this problem? One of our client has a problem with his server.
Every month he want to upload 37000 PDF files using OCR. When running this task, the cpu and the ram are pushed up to 99% and Docuware is able to load 20-30 files/min.
My client's server is running with 8Gb memory and he want to know if he can accelerate the files upload by increasing the server memory ? 
Do you have any opinion about this problem? 
Thanks in advance for your help. 
Cordially. 

Hi Romain,

are you also uploading to DocuWare Cloud, or is this an on premise installation?
Anyway you should have a look on this article: https://support.docuware.com/de-de/knowledgebase/article/KBA-36339
Maybe also this one is interesting: https://support.docuware.com/en-US/knowledgebase/article/KBA-35875

In general OCR is a heavy process and needs ressources, more RAM, more cpu cores , SSD will help. But in order to keep the load lower you can reduce the amount of used cpu cores can be limited. If you limit them to 2 (in an 4 core environment) then you just have 50% load (and less speed).

Regards
Tobias Getz