When trying to access the Configurations page on a multi-server environment, you receive the error:
"Login failed: Cannot find active Authentication server. All servers are either stopped or the communication channel settings don't allow a connection"
You've verified that all DocuWare services are in a "Running" state.
In order to fix this error, please execute do the following;
- Navigate to the drive where DocuWare web components are installed and go to "Program Files\Web\Settings\bin" then edit the "DocuWare.WAFServices.settings" file.
***NOTE: Make a copy of this file before making any changes!***
- Change the Authentication Server name from "localhost" to the server name where the DocuWare Authentication Service is currently running.
- Perform an IISRESET and accessing the configurations page should now be successful.
Unsure of how to reset IIS? Please follow this article to reset IIS correctly: https://knowledgebase/article/KBA-34532
KBA applicable for On-premise Organizations ONLY.