Question:
What do I have to check before I start a DocuWare Update?
Answer:
Please refer to the following guide on what to check before a DocuWare update;
- Please check the following points before attempting an update of your DocuWare system.
- Is the version you want to update to directly in the update path? (https://support.docuware.com/knowledgebase/article/KBA-34774)
- Is the database supported for the new DocuWare Version? (https://help.docuware.com/#/home/82276/2/2)
- Are there pending windows updates or other installations that need to be finished beforehand?
- Is the used setup up to date (latest version)? (https://support.docuware.com/updates-hotfixes/)
- The needed logins for an installation are:
- Administrative Windows user to run the setup initially.
- Windows user for DocuWare services. The user should have all rights to all DocuWare paths, network paths included. Can be the same as the admin user for the setup.
- Administrative DocuWare user.
- Administrative database user (create, delete and edit databases).
- Check the database versions
- They should all be the same version as your DocuWare system is right now.
- If not, please update them by running the setup of the current DocuWare version
- If the update still yields a different result than expected, please don't hesitate to contact DocuWare Support
| dwsystem.dworgdbversion | This is the only version from 7.2 on |
| dwdata.dwsys | Contains version information only until 7 |
| dwdata.dwcabinets | Contains version information only in 7 and 7.1 |
| dwworkflowengine.changesets | Exists only until 7.1, will be deleted in newer versions |
- Please make sure that the DWWorkflowEngine database is present after the update to DocuWare 7.
- The database is created during this update and is needed for further updates.
- Check the dwworkflowengine.changesets table, to make sure that the database is on the fitting DocuWare version before updating.
- Please make sure to make a backup of your DocuWare system and your database before attempting an update.
For questions or error analysis, please contact your DocuWare Partner or DocuWare Support.
Further information regarding the Update and DocuWare in general can be found at https://support.docuware.com
KBA is applicable to On-premise Organizations ONLY.