Scenario:
I need to reset my password, but after multiple attempts, I do not receive any of the reset password emails.
Solution:
Please refer to the following recommendations to help alleviate this issue;
- Please check your Spam / Junk folder to ensure that these emails are not being routed to this location.
- Make sure the email address is entered correctly in the DocuWare User Management plugin. Ask your System Administrator to confirm the email address is correct within DocuWare.
- Confirm with your IT department that these emails are not being blocked at the Mail server.
If the above suggestions do not resolve the issue, please contact DocuWare Support for further assistance:
DocuWare Support Americas - support.americas@docuware.com
DocuWare Support EMEA - support.emea@docuware.com
KBA is applicable for Cloud and On-premise Organizations.