Question:
My mailbox is empty, why does Connect to Mail still retrieve e-mail?
Behavior:
I have set up folder monitoring for the inbox of my invoice mailbox in Connect to Mail. Outlook does not show me any emails in the folder.
Nevertheless, Connect to Mail keeps storing emails in DocuWare when I activate the configuration.
I have set up folder monitoring for the inbox of my invoice mailbox in Connect to Mail. Outlook does not show me any emails in the folder.
Nevertheless, Connect to Mail keeps storing emails in DocuWare when I activate the configuration.
Solution:
The Outlook cache mode is active and only shows current emails, older emails are automatically hidden or are not retrieved from the Exchange server.
The Outlook cache mode is active and only shows current emails, older emails are automatically hidden or are not retrieved from the Exchange server.
This can be recognised by this information in the affected folder:
Or similar
To deactivate the cache mode or to display more e-mails, proceed as follows:
- Click on File.
- Click Account Settings.
- Click Account Settings.
- Select your Mailbox and click Change.
- In the offline settings area, adjust how much mail you’d like to see offline or deactivate the cache mode by deactivating the "Use Cached Exchange Mode to download email to an Outlook data file" button.
NOTE: The slider allows you to control how much mail you have locally. You will still have access to all your mail.
- After restarting Outlook, it will show you the desired e-mails.