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Behavior:
Microsoft Edge cannot establish a connection to DocuWare Desktop.
There are several reasons that might cause such an issue:
 

  1. Install all available Updates for Microsoft Edge.
     
  2. DocuWare Desktop is not started
    Solution:
    (Re-)Start DocuWare Desktop
    More information on this is available herehttp://help.docuware.com/en/#t62652
     
  3. DocuWare Desktop Service is not started
    Solution:
    (Re-)Start DocuWare Desktop Service
    More information on this is available herehttp://help.docuware.com/en/#t62652
     
  4. DocuWare Client is hosted using a self-signed SSL certificate
    Solution: 
    The root certificate has to be imported to the Microsoft Certificate Store

     
  5. Content within the browser cache is causing trouble while trying to establish the connection
    Solution:
    Delete the browser cache and cookies and try it again.
     
  6. Microsoft Edge does not allow localhost loopback:
    Solution:
    Open Microsoft Edge type "about:flags".
    Check if the "Allow localhost loopback" check box is set:


    Then, start the command prompt (cmd) as administrator and execute the following command:
    CheckNetIsolation LoopbackExempt -a -n=Microsoft.MicrosoftEdge_8wekyb3d8bbwe

     
  7. DocuWare Settings in Web Client  are not working properly
    Solution:
    Check these KB articles:
    Known Issues - Web Configuration (Web Client Settings)
    Error in login with token: 'ClientProtocolManagers are not specified'