Views:

Behavior:
Mozilla Firefox cannot establish a connection to DocuWare Desktop.

Solution:
There are several reason that might cause such an issue:

  1. DocuWare Desktop is not started
    Solution:
    (Re-)Start DocuWare Desktop
    More information on this is available herehttp://help.docuware.com/en/#t62652

     
  2. DocuWare Desktop Service is not started
    Solution:
    (Re-)Start DocuWare Desktop Service
    More information on this is available herehttp://help.docuware.com/en/#t62652

     
  3. DocuWare Client is hosted using a self-signed SSL certificate
    Solution: 
    The root certificate has to be imported to the Microsoft Certificate Store

     
  4. DocuWare Client is hosted using SSL
    Solution: 
    The root certificate “DocuWare GmbH Local Authority” has to be exported from the Microsoft Certificate Store and imported to the Mozilla FireFox Certificate Store: 

    Open https://127.0.0.1:8091 and add an exception for the certificate.
    Alternative:
    Open FireFox Options > Advanced > Certificates > View Certificates > switch to tab “Authorities” and click “Import…” > select the exported “DocuWare GmbH Local Authority” certificate > check the first checkbox “Trust this CA to identify websites” in the following dialog > click “Ok” > restart the browser and try to connect again.


      
  5. Content within the browser cache is causing trouble while trying to establish the connection
    Solution:
    Delete the browser cache and cookies and try it again.

     
  6. DocuWare Settings Service is not working properly
    Solution:
    Check these FAQs:
    Known Issues - Web Configuration (Web Client Settings)
    Error in login with token: 'ClientProtocolManagers are not specified'

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