Views:

Behavior:
Google Chrome cannot establish a connection to DocuWare Desktop.

Solution: 
There are several reasons that might cause such an issue:

  1. DocuWare Desktop is not started: (Re-)Start DocuWare Desktop Service
    More information on this is available here: 
    http://help.docuware.com/en/#t62652
  2. DocuWare Desktop Service is not started: (Re-)Start DocuWare Desktop Service
    More information on this is available here: 
    http://help.docuware.com/en/#t62652
  3. DocuWare Client is hosted using a self-signed SSL certificate: The root certificate has to be imported to the Microsoft Certificate Store
  4. Content within the browser cache is causing trouble while trying to establish the connection: Delete the browser cache and cookies and try it again
  5. DocuWare Settings Service is not working properly: Check these FAQs:
    1. Known Issues - Web Configuration (Web Client Settings): KBA-34359
    2. Error in login with token: 'ClientProtocolManagers are not specified': KBA-34700
Comments (2)
  • Additionally, after a Windows 10 update, localhost may not be resolving correctly.  If you can access https://127.0.0.1:8091/ but not https://localhost:8091/ then you'll need to add (or uncomment) the following line (as administrator) in the following file

    File:
    %SystemRoot%\System32\drivers\etc\hosts

    Line: (make sure there is not a # in front)
    localhost  127.0.0.1
  • Then as administrator from command prompt:  ipconfig /flushdns