Behavior:
When loading Connect to Outlook, we are unable to see recent configurations made for the user.
Solution:
When launching Outlook or using the Refresh option from the DocuWare tab, Connect to Outlook reaches out to the DocuWare Server and pulls back the most recent configuration files that your account should have access to. Occasionally, a user could run into an issue where this fails, leaving them unable to access changes made to an existing configuration or a new configuration that was assigned to them. To resolve this, we’ll need to delete two files and re-launch Outlook;
KBA is applicable for both Cloud and On-premise Organizations.
When loading Connect to Outlook, we are unable to see recent configurations made for the user.
Solution:
When launching Outlook or using the Refresh option from the DocuWare tab, Connect to Outlook reaches out to the DocuWare Server and pulls back the most recent configuration files that your account should have access to. Occasionally, a user could run into an issue where this fails, leaving them unable to access changes made to an existing configuration or a new configuration that was assigned to them. To resolve this, we’ll need to delete two files and re-launch Outlook;
- Navigate to C:\Users\USERNAME\AppData\Roaming\DocuWare\Connect to Outlook, then delete the following files:
- CONNECTtoOutlookApplicationConfiguration.xml
- Cookies.bin
- Close Outlook completely (check your system tray to make sure it's not running minimized!) and re-launch it.
- Test your Connect to Outlook configurations.
KBA is applicable for both Cloud and On-premise Organizations.
