Behavior:
When we have Outlook opened, we find that it keeps crashing whenever the Connect to Outlook add-in is enabled. Outlook will work correctly when the Connect to Outlook add-in has been disabled or when running Outlook in Safe Mode.
Solution:
When experiencing this behavior, consider the following methods for addressing this,
Clearing out the "Watch" & "Deleted Items" folders in Outlook
In cases when we have Watch Folder configurations set up, this behavior could occur due to emails that can't be processed.
When this happens, please do the following,
When we have Outlook opened, we find that it keeps crashing whenever the Connect to Outlook add-in is enabled. Outlook will work correctly when the Connect to Outlook add-in has been disabled or when running Outlook in Safe Mode.
Solution:
When experiencing this behavior, consider the following methods for addressing this,
Clearing out the "Watch" & "Deleted Items" folders in Outlook
In cases when we have Watch Folder configurations set up, this behavior could occur due to emails that can't be processed.
When this happens, please do the following,
- Clear out the contents of the folder being watched by the configuration, as well as the Deleted Items folder. The contents can either be moved to another folder or deleted altogether.
Our recommendation would be to move the contents to another folder to prevent potential data loss. - Once both folders have been cleared, test to see if the behavior continues.
Note: Please work with your network administrator or IT department for the below troubleshooting
Run the CleanViews command from Command Prompt
To run CleanViews, please do the following:
Run the CleanViews command from Command Prompt
To run CleanViews, please do the following:
- Close Outlook
- Press Windows Logo Key + R to bring up the Command Prompt
- Type the following:
[Path to Outlook.exe]\outlook.exe /cleanviews
An easy way of locating the directory that holds this file is to right-click over the Outlook icon and choose Properties. Then when the window opens, you'll see the path from the Target textbox.
- This will automatically open Outlook, so you'll be able to test to see whether the behavior continues.
Note: Running the cleanviews command will wipe out all custom views and return all default views to the "factory default"
Conflicting Third Party Add-Ins
In some cases, it may be that a third-party add-in is conflicting with Connect to Outlook. When this occurs, try the following.
- Disable all add-ins while still keeping Connect to Outlook enabled. Test to confirm functionality.
- Now one by one, enable the rest of the add-ins until you encounter the one which is causing the conflict.
Missing dll files
Another potential cause can be important dll files being missing which Connect to Outlook relies upon.
If this is the case, then try the following,
- Uninstall Connect to Outlook
- Verify that the Connect to Outlook folder is no longer there. This can be found at C:\Program Files (x86)\DocuWare\CONNECT To Outlook
- Install Connect to Outlook
- Ensure that your AntiVirus software has exclusions added to it, so it doesn't scan and accidentally flag and remove important Connect to Outlook files.
KBA is applicable for both Cloud and On-premise Organizations.
