Fortis to DW Migration Error

After initially running the Configure Docuware for Migration Tool, we are now getting this error "This Docuware System has already been Configured." when trying to run again. Our first run was just a test to see what it would do. Is there a way to unlock this to run multiple times and make changes to the configuration? Running Fortis 6.12.

Good Morning Bernie,

The tool was designed to only be run once to create the configuration for the migration. If you need assistance re-configuring the settings for this migration, please open a help desk ticket and we will be able to assist you further.

Chris Troester
Software Support Specialist
Support Team Fortis – Americas

We have the same error ("This Docuware System has already been Configured."). What needs to be deleted or reset to try again? We already have SR 287389 open. Thanks.

Good Afternoon Pedro, 

I have taken the case and will be contacting you shortly.

Ryan Ciszkowski
Software Support Specialist
Support Team Fortis - Americas