Publicado Mon, 26 Nov 2018 08:15:17 GMT por Jochen Weissert

Dear Community,

I am not sure whether this is the right place to ask questions about storage robot.

From time to time the storage robot service crashes and it won't import any pdf files into DocuWare anymore. Only after restarting the storagerobot.exe manually the import configurations start working again. I checked the windows event log and I got the information that there is a problem with the module: C:\Windows\system32\MSVCR120_CLR0400.dll 

Furthermore I get this Information from .NET Runtime

Application: StorageRobot.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
 

Do you have any idea what I can do to solve this problem?

Thank you in advance,

Jochen

 

Publicado Tue, 27 Nov 2018 06:27:56 GMT por Gilles Sauvagnat

Dear Jochen

As far as I know storagerobot is a third party application using DocuWare SDK

Have you made any kind of update (Windows, DocuWare). If yes you should ask the storagerobot vendor to check compatibility issues.

Regards

Gilles

Publicado Tue, 27 Nov 2018 08:02:02 GMT por Martin Zebedies

Hi Jochen,

update problem sounds possible.
Check your application pools in iis and the used .net version there.
maybe there was an update of .net, and now the version which is needed from storage robot is not longer in use?!

BG

Martin

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