Publicado Tue, 18 Apr 2023 12:27:16 GMT por Simone Severoni
<p>While reading a QR code (Swiss Invoice) form import these characters (ü, ö, ä)&#160;are not recognize correclty and had to be adapted manually while storing the document. Is there any OCR configuration or any other solution that could resolve this issue? I tried to configure a custom OCR configuration but din't work. I found the <a href="">KBA-35851</a> that is related to my problem but I don't understand where to encode the QR code as unicode UTF8 or encode the value as ISO-8859-1.</p>
Publicado Wed, 26 Apr 2023 00:00:16 GMT por Matthias Wieland Senior Director Support EMEA
Dear Simone Severoni! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-201264-F2T9K for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team
Publicado Tue, 30 May 2023 06:00:00 GMT por Victoria Brandes Technician Software Support
Workaround: If you click on the pencil in the desired field on the right of the indexing field in Document Processing, you can replace the incorrectly recognised characters with the desired ones using Replace characters.

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