Vistas:

Behavior:
The printer spooler crashes always on the first printing. The Tiffmaker stops with the following error:

Error on initialisation: The configuration system could not be initialised

If the printer spooler is restarted the printing can be continued.

Solution:
On a computer where the TIFFMAKER is installed, do the following. Please check after every step if the behavior still occurs:

  1. Are the Windows user profiles only stored on the server or also on the local machines? If the user profiles are only on the server, store them also on the local machines and test them.
  2. Uninstall .NET and re-install it.
  3. Uninstall the DocuWare Client and re-install it.
  4. Delete the registry with the DWReg2.exe Tool. 
  5. Check if the registry was deleted in the following folders:

HKEY_CURRENT_USER\Software\DocuWare
HKEY_LOCAL_MACHINE\SOFTWARE\DocuWare

Afterwards, delete the DocuWare Client on the file system if folders still exist and re-install it.

Este artículo es válido para las versiones de DocuWare: 6 6.1 6.5 6.6 6.7 | tiffmaker printer spooler crash queue #FAQID_2746 2746