Behavior:
A "Connect to MFP Connector" module is not working properly on a MFP device. This can be for example the "unable to connect" error message from Connect to Ricoh.
Please create a debug log before contacting support.
Solution:
Download the file "MFP Debug.zip".
- Unzip the MFP Debug folder.
- Edit “debug to file.bat” and change the IP address to the IP address of the MFP device you are using.
- Run the bat file and reproduce the error on the device.
- Stop the bat file and find the log at "C:\mfplog.txt".