Vistas:

Question:
How do I avoid conflicts with anti-virus scanners and/or proxies?

Problem:
Often proxies/anti-virus programs can cause conflicts when working with DocuWare.
Most anti-virus programs have a "Web Protection" or "browser protection". If this is enabled, such behavior occurs frequently.

Solution:
There is a lot of security software available and most of them protect the system by real-time scanning of file changes. This can slow down the system especially if files are checked which are no threat as e.g. database files.

  • Please exclude the following file locations from real-time watching:
    • %ProgramData%\DocuWare\*
    • %TEMP%\DocuWare\*
    • %TEMP%\Edit\*
    • %LOCALAPPDATA%\DocuWare\*
       
  • Exclude the address of the Web client from the "Web Browser Protection" and from any proxy:
    • http://<servername>/DocuWare/*

This applies to any client as well as any server running a DocuWare component.