Publié Wed, 06 Mar 2019 08:28:56 GMT par Matthias Wieland Senior Director Support EMEA

Dear Community!

For many years, our collection of self-service support has been providing answers to technical questions:

- Support Solution Center (FAQ) Over 3,000 articles and documented solutions.

- Support Forum Members of the DocuWare community support each other’s challenges. The support team moderates the forum, offering further support.

- Current Support Portal Here you can report new support requests or track work on existing cases.

Although these have all been helpful, in recent months we have realized that they needed an update to improve their availability, stability and performance. Their user-friendliness, especially on mobile devices, was limited and general searches for known solutions was essentially not possible.

We are very pleased to share that on Monday, March 11th 2019, we will be launching a brand new DocuWare Support Portal which will merge all of DocuWare’s self-service options in one, easy-to-use platform. You can find it here: https://support.docuware.com

This means that during the conversion process the current self-service options will likely be unavailable or only available in a read-only format in following time frames:

Support Forum:
- The forum available at https://www.docuware.com will be set read-only on Wednesday March 6th 2019 6pm CET
- From Monday March 11th 2019 – 8am CET on the new forum is available at https://support.docuware.com/forums
- Most important or open forum threads will be migrated to the new forum.
- Forum Subscriptions will NOT be migrated. Please create new subscriptions for forums of your choice.

Support Solution Center:
- The articles are available currently at https://faq.docuware.com in English only. From Monday March 11th on you can find them in the new Support Portal at https://support.docuware.com/knowledgebase

Support Portal:
- The current Support Portal will be taken offline on Saturday March 9th 8am CET. The new Support Portal will be available latest on Monday March 11th 8am CET at https://support.docuware.com

Publié Wed, 06 Mar 2019 13:22:01 GMT par Casey Miller Solutions Manager

Will you be updating the capabilities of the forum? Like say some sort of searching for forum Subjects? It is frustrating trying to find a post from the past or maybe just trying to see everything that you yourself has posted in the forum..

Publié Wed, 06 Mar 2019 13:33:04 GMT par Joe Kaufman Manager

Casey,

Current search appears to work on subjects and content as far as I can tell (magnifying glass icon at top right).

A search by date range and user would be wonderful, though. Basically, it would be nice to have all the same search capabilities that other forums have...

The OP mentions subscriptions not copying over...  That's fine, but will usernames fully transfer, along with stars? I don;t particularly care about my own stars, but it is a useful metric when seeing other people post to get a rough idea of product experience.

 

Thanks,

Joe Kaufman

Publié Wed, 06 Mar 2019 14:37:57 GMT par Phil Robson DocuWare Corporation Senior Director Client Services, Americas

With the new portal searching will be extensive and powerful as the engine is Dynamics 365. Any search conducted in the portal will encompas the forum, the kba, the support request base etc.

 

Phil Robson
Senior Director Support Americas

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