I got basic notifications working (ones configured in the web client). So, I thought I would set up the simplest full Workflow possible to mimic that -- send out an email when an index changes or a document is added to a file cabinet.
All it is is a Start --> Email --> End flow. The Start is triggered by the same thing I have set up in my web-based Notification on the same file cabinet.
The email is being sent out to a manually-entered email address and to a DocuWare user (myself). Permissions are to myself. The Workflow is published. Notify and Workflow services have been restarted several times. Thw Workflow tests fine and says it completed.
When I go change the index, I get a notification via the web-based configuration, but I have yet to receive a notification from the workflow. I cannot tell if it is not triggering, if the emailing is failing, or anything. I do not know of a Workflow log to see what is happening (or not happening). I appear to have done everything I need to do as listed in the documentation.
I am very new to Workflow, but surely this simplest of all Workflows should work? Is there some other global organization switch or file cabinet switch I need to check to make sure Workflows are allowed to run? The file cabinet does have the admin option "Email Notifications and Workflow Manager allowed" checked.
Sorry for such a newbie question, but I'm stuck...
UPDATE: I don't even know if any Workflows are running. I do not even see a "Tasks" header at the top of my DocuWare web client when a task should be getting created directly for me. In reading the help file, there is this part:
- Workflow Engine Server
The Workflow Engine Server is installed within DocuWare Setup as a server component.
- Workflow Designer
Install Workflow Designer on your client PC via the start menu of DocuWare Client.
- Workflow tasks display in DocuWare Client
In order to see the list of workflow tasks in DocuWare Client, you need to enable this function: DocuWare Client > Start menu > File cabinets and document trays > Enable the Workflows option.
I don't know what "Workflow Engine Server" is, nor how it differs from "Workflow Server". It is greyed out in the DocuWare Service Control Panel on the server.
I have Workflow Designer installed and have created two Workflows that test fine.
I do not know what the third bullet point means. What is the "DocuWare Client"? The web client? There is no "Start" menu there and I do not see anything on any menu that has a "Workflows" option.
Please advise -- I cannot even get Workflows off the ground, and the help file doesn't appear to help much as it focuses more on designing a Workflow than on troubleshooting why they aren't working at all in the first place.