Steve Shriver Application Specialist

A user edits a document during a workflow task assigned to her. The document then returns to another user in another task. The second user is then unable to confirm the task and a 'document locked by another user' error message is thrown.

In one particular case the document has remained locked for a week despite the editing user having signed out and powered off the PC.

Is there a way to unlock a document when locked in this way?

Is there a specific way to handle this kind of editing operation in a workflow?

Is the lock option of the result list in File Cabinet configuration the only way to allow this kind of editing?

Thanks,

Has anyone seen a "The page cannot be rendered" error when opening a PDF in Firefox? Seems to be limited to one PC, and Firefox has been used before. PDF was downloaded and appears normal. Other users can see the document using Firefox.

Maybe a simple setting that got whacked? v7.3 - cloud system.

Thanks,

AutoIndex, Transfers and Synchronizations all have log files associated with them. If I have a number of these processes running frequently, do I need to worry about the log files filling up the disk, or are they self-maintaining?

If I do have to clean them up, where are they stored?

On premises system, v7.3. 

Thanks,

In a workflow assign data activity, ii appears the the 'Replace' option is selected by default when assigning any type of data to any other type except for a Keyword field of a document.

Is this by design? Is there never an option to leave a field with the value that it already contains, from a previous action or when the document is stored?

I have some instances where if an index field of a document already contains a value I want to leave it as is, but replace it if it's empty. Is my only choice to test the value of the field first and skip the assignment if it is not empty?

Thanks,

Is it possible to use the users assigned to a Role or Group as a select list in a Store Dialog?

The internal list 'Users' will contain all users and some may not be appropriate. 

DocuWare does not supply the list internally. Is it possible to make one?

Thanks for that info. I'm at  7.3.0.55801. I'll get a download of the latest update and try that.

Thanks again,

Well then, I guess I'll put it in User Voice and ask to have it put back that way.

Thanks,

Right. My customer was used to it and liked it that way. Maybe a bug or just an undocumented change.

Is it supposed to be the Document Name from the file cabinet?

My build is 7.0.3.55801. In every case it seems to be the file name.

See the images for examples

More on this -

It appears that from the Document Tray the Name of the document in the tray is used.

From the file cabinet the name of the image file itself is used. So in my case "Scan Inbox - 001". Which is useless.

I renamed it in the tray before storing, and then that name was used in both cases.

In any case, the field designated as the 'Document Name' in the database fields configuration is NOT used. Which, I believe, would be much better, allowing us to control it.

Has this been changed in v7.3 purposefully? Can it be modified?

Thanks,