• help.docuware.com

    Hi Joe,

    the system requirements are inside the Knowledge Center. For 6.11 you can find them here: http://help.docuware.com/en/#b57853t63146n87396

    To see them for other versions, you have to choose that version from "Options" in the toolbar.

    If system requirements are changed, you will find this in the "What´s new" section for every release, e.g. here: http://help.docuware.com/en/#b57865t57866n82340

  • MSG files include the attachments

    Hi Michael,

    actually the attachments are inside the msg files but the DocuWare Viewer is only able to display the text part of the email. If you want to open the attachments you can download the msg file and open it locally to access the attachments.

    In order to address this you would need a real mail server and either Connect to Outlook or Connect to Mail. Then you would put the emails into the email application of your choice (e.g. Outlook for Connect to Outlook or Thunderbird when using Connect to Mail). Both of the moduls are able to not only store themail but also to store the attachments of the email as separate files to DocuWare. 

    I hope this helps.


  • One Click Indexing with copy to clipboard

    Hi Seth,

    in the viewer you could use the "Copy to Clipboard" tool. Then you can select the text on the document and it is automatically copied to the clipboard so you can reuse it in an email.

    Senior Manager Product

  • DocuWare Version 7

    Hallo Herr Egberts,

    in früheren Versionen von DocuWare gab es hin und wieder Beschwerden, dass neue Felder nicht zu den Dialogen hinzugefügt werden, deshalb haben wir uns bei der Umstellung von DocuWare Administration auf die Konfiguration dazu entschieden, sie zu allen Dialogen hinzuzufügen. Leider war dies wohl nicht für alle Benutzer die richtige Entscheidung., so dass in der Version 7 nun die neuen Felder nur noch den Standard-Dialogen hinzugefügt werden.

  • DocuWare Version 7

    Hi Jelmar,

    in older versions we had some complaints that new fields are not added to any dialogs, so we decided the other way round. It seemed that this was also not the correct way to treat new fields, so this was addressed in DocuWare version 7. New created fields are only added to the standard dialogs. You can add them manually to all other dialogs if you wish. 


  • Security issues vs. licensing

    Hi Benoit, 

    thanks for your response. 

    I understand that you have security concerns, however for security issues you should think of also locking the whole computer (with group policies after e.g. 15 minutes). Then not only DocuWare would be inaccessible but also any other application e.g. email, CRM and all other line of business applications. As also a lot of users store there password in the browser (also for DocuWare) locking the screen would result in a much higher overall security.

    For the second topic about licensing, you maybe want to explain this a little more.

  • You can also hide the annotation layer

    If you want to read the document content, but there is some annotation on top of it, you can also hide the whole annotation layer in the viewer. As there are 5 layers in the viewer you can use the small buttons with the numbers on it.

  • Forced logoff

    Hi David,

    what is the purpose of your question? Why would your users want to be logged out?




  • Maybe Autoindex can also help

    Hi Seth,

    you might just want to try Import and Autoindex. Import the files just with the filename and use Autoindex afterwards for indexing the documents.

    In this case 1 csv-file can be used for all documents. The only important part is, that you have the filename somewhere in the csv file.

  • Last access

    Hi Steve,

    you are correct in your assumption. Everytime you want to view the Last Access field (e.g. in index dialog - system entries) you have already accessed it. This means, that everytime your username will be visible.

    This system field is mostly used for some kind of deletion policies. E.g. if a document is not accessed the last 10 years (together with some other filters) the document can be deleted.