Can't Turn On Intelligent Indexing for Document Tray

投稿済み Tue, 30 Jul 2019 08:30:47 GMT 、投稿者 Kim Anthony Luna

Hi,

I can't seem to turn on intelligent indexing for a new document tray that I created. It's just grayed out.

Does DocuWare Cloud have a limit on the number of document trays available for Intelligent Indexing?

Thank you.

投稿済み Tue, 30 Jul 2019 10:01:13 GMT 、投稿者 Franziska Klein Specialist Software Support Team GREEN EMEA

Hello Kim Anthony Luna,

is the Intelligent Indexing option in the specified store dialog turned on?

Best regards,
Franziska Klein
Junior Software Support Specialist Team GREEN EMEA

投稿済み Thu, 19 Dec 2019 21:29:50 GMT 、投稿者 Jon Weston File IT Solutions Sr Application Developer and RIM specialist

I'm having the same problem (and, yes, the intellix option in the specified store dialog is turned on). Was this resolved?

投稿済み Thu, 19 Dec 2019 22:56:19 GMT 、投稿者 Jon Weston File IT Solutions Sr Application Developer and RIM specialist

Solved (in my case at least) by going to the General tab of the file cabinet and clicking on Full-text-options and selecting 'Default OCR Settings'. For some reason it was saying 'Inaccessible OCR Template'

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