Shriver Steve Application Specialist

Does anyone know if there is a way to configure or change the properties of the stamp used in the 'Send Request' feature? It seems that you can have a stamp or not and that is all.

Thanks,

We know that we can trigger an AutoIndex job by placing or changing a CSV or delimited text file in a Windows folder, if that text file is used as a data source in the AI job.

Would that same mechanism work for a database table if it was used as a data source in the job?

For example, the data source for an AI job is an MS-SQL view. New entries are made in the underlying table so that the view gets updated. Will that change trigger the AutoIndex job?

Thanks,

Can anyone say if KBA-35463 is still valid in version 7.1? Is it still necessary to schedult fulltext operations on large cabinets? Will turning off fulltext in file cabinet configuration force a reset of the fulltext tables?

Thanks,

In this small screen snippet of the bottom left corner of the viewer in the client, after the original file name there is a date. I assume this is the file date on disk (Date modified column in Windows Explorer), before it was imported into a document tray. Is that correct? 

Since it is displayed in the viewer I also assume it is stored in the DW database. Can anyone tell me where?

I would like to be able to report on the number of days between when a document actually came into the system and when it was finally processed, as opposed to when it was stored (DWStoreDate) and processed.

Many thanks,

In this small screen snippet of the bottom left corner of the viewer in the client, after the original file name there is a date. I assume this is the file date on disk (Date modified column in Windows Explorer), before it was imported into a document tray. Is that correct? 

Since it is displayed in the viewer I also assume it is stored in the DW database. Can anyone tell me where?

I would like to be able to report on the number of days between when a document actually came into the system and when it was finally processed, as opposed to when it was stored (DWStoreDate) and processed.

Many thanks,

A user has uncovered that if you have a result list configured to 'Open first document of the result list automatically in the Viewer', 3 'Open' entries are created in that document's history log after doing a search.

In addition, opening the document history itself creates another 'Open' entry in the log.

Those that examine document history closely may see 6 or 7 'Open" entries after viewing the document only once.

I'm not sure I would refer to this as a bug as I have know idea what mechanism is used to track document activity, but it does appear somewhat confusing in an environment where this is used and examined closely.

Any clues appreciated.
 

When configuring a List in File Cabinet Configuration (Cloud System), the SQL Statement radio button is disabled and only the Rules Editor is available.

In previous versions there was a check box in the Admin Tool that allowed us to enable the use of SQL Statements, but it is nowhere to be found in the current version of the Admin Tool.

Is that still something that needs to be done, and where can it be done?

Or is SQL simply disabled for Lists and the option still displayed? (and why would you do that?)

In the past, that is prior to version 7, if a customer with an on premises system wanted to change the name of the organization, a new license file was generated with the new name, and installed.

Is it still just that simple in version 7 - 7.2 ?

When pushing out the Desktop Apps to many users, can the default connection also be created, or will each user need to connect to the desktop at first use, using the web client?

The customer would like to push Smart Connect out to all users and allow them to use the Smart Connect button configured for the 3rd party app without having to visit each machine for the desktop apps connection beforehand.

Thanks,

A customer is planning an in-place upgrade to Windows 2012R on their DocuWare server running v6.12. This version is compatible with that version of Windows but are there any other considerations or potential problems to be aware of?

Thanks,