• Clipping documents.

    You cannot clip 2 documents together if they are both in the file cabinet. You can only clip a document from the web tray to a document in the file cabinet.

     

    Phil Robson
    Senior Director Support Americas

  • No they are not annotations.

    Josefs method will create a new document with the overlay an indelible part of the document.
    My methos IS an annotation but you must MERGE the annotation with the document to make it also an indelible part of the document. If you do not merge then yes, it would be able to be printed without the annotation.
    Josef's method is fully automated and is not subject to someone forgetting to merge the annotation.

    Phil Robson
    Senior Director Support Americas

  • Professional v. Enterprise

    Enterprise Server provides for 2 of each DocuWare service.

     

    Phil Robson
    Senior Director Support Americas

  • DocuWare Professional Server.

    Craig,
    You will only need to purchase an additional Professional Server license. A Professional Server license provides that 1 of each DocuWare server can be installed on a single machine. So you can install Web compoents on one machine, and Content and Wworkflow Server on another for example.

     

    Phil Robson
    Senior Director Support Americas

  • Connect to mail

    Graham,
    The logs have to be inspected, the connection settings confirmed in order to find the problem and correct it. It is impossible to know where in the chain the problem lies. So yes there are many possibilities from the information in your first post.

    Phil Robson
    Senior Director Support Americas

     

  • Setting user passwords.

    Jay,
    This is only possible in DocuWare with an Active Directory Synch. Please contact me via email.

     

    Phil Robson
    Senior Director Support Americas

     

     

  • Adobe / DocuWare

    Juan,
    Which version of the document produces the error? Adobe's or DocuWare's? It is also not clear what PDF/A has to do with color space.
    DocuWare workflow will never move a document from the file cabinet, wait for some activity and then re-store it. Be clear that Workflows do not store documents, move documents, copy documents, delete documents. They only act on index entries. This will not change.

     

    Phil Robson
    Senior Director Support Americas

  • Connect to mail

    Graham,
    The possibilities could be endless. Without knowing what you are connecting Connect to Mail to, an answer is quite difficult. The fastest solution for you is to open a Support Request in the Portal, and my Team will get you up and going in no time. Please note Americas and EMEA support are closed on Friday March 30th, but Americas support is available on Monday April 2nd.

     

    Phil Robson
    Senior Director Support Americas

  • Overlay.

    Josef,
    Perfect. I did not even consider that. Nicely automated too.

    Phil Robson
    Senior Director Support Americas

     

  • Watermark.

    DocuWare WebScan creates a PDF of the document - basically an image encapsulated in a PDF. There is no function in DocuWare to add a watermark. What is possible, is that after the document is delivered to a web tray, a stamp can be applied and merged with the document so that it is a permanent part of the document and cannot be removed. Unfortunately, this is a manual process and cannot be automated. Automation of this can be developed with the Platform SDK by a programmer.

     

    Phil Robson
    Senior Director Support Americas