Phil Robson DocuWare Corporation Senior Director Professional Services, Americas

With Mobile:
You can import a document to a Tray.
You can store a document to a file Cabinet.
You can Search a File Cabinet.
You can act on Tasks.

You cannot view a Tray.
You cannot store from a Tray to a File Cabinet.

If you have a mobile license, a user logged in to DocuWare Mobile will see all Tasks, and be able to search within their rights assignment. There is no "Usable in Mobile" option in 6.12 as in previous releases.

You cannot turn off the Tasks list in Mobile.

Phil Robson
Senior Director Support Americas

DocuWare Edit Modes:

Read Only - No editing allowed.

Edit - Document is locked immediately it is opened in the viewer.

Ad-Hoc - Document is locked only after changes and have been made and the Save button pressed.

Phil Robson
Senior Director Support Americas

ProgramData \ DocuWare \ Desktop \ Secure \ [Users Windows Security Identifier] \ userconfig.xml

Phil Robson
Senior Director Support Americas

Due to the storm today - Wednesday March 7th 2018, the New Windsor and Wallingford support departments are severely limited in providing support. Travel conditions are extremely hazardous and forecasted to be dangerous by mid-day.
We appologize for any inconvenience and will address urgent issues as soon as practical.

Phil Robson
Senior Director Support Americas

Are you using the Windows Client? It sounds like it. Recognition will only work on Back & White TIFF documents. After you brin the TIFF in to the Windows Client Basket, you must select the document and then from the context menu select Run Recognition.

Also, I have to assume you have been using 5.1c for some time. Is this simply an  installation on a new workstation or a completely new installation at a customer?

Phil Robson
Senior Director Support Americas

DocuWare Business Server is limited to one logical disk of 4.3GB per file cabinet. It has always had that restriction.

Phil Robson
Senior Director Support Americas

The DocuWare Service user - that is the Windows user defined under services can be changed. This user is not related to the database or user the DocuWare Administrative user.

Phil Robson
Senior Director Support Americas

I think the ghot fix you need is already installed, there is a config file change that needs to be made. Deleting and recreating the user will reset things. Remeber to clear the browser cache before logging in to DocuWare again.

Phil Robson
Senior Director Support Americas

Is this an On-Premise or Cloud customer? If On-Premise, we do have a hot fix for a blank window. However, the hot fix also requires a change to a config file so you will need to open a support request so that we can assist with the change. If it is a Cloud customer, then we will also need you to open a support request so we can invesitgate that behavior.

If your settings are held in a local cookie (other than the database) then clearing the local cache should default things back. If they are in the database then we will need to assist. Having said all that, I think a Support Request is the fastest way to a solution.

Phil Robson
Senior Director Support Americas

I don't recall that being a problem with 6.9., try installing the VCRedist64.exe from the VCRedist folder in the distribution.
The re-run setup. If that fails try following this FAQ.

https://www.docuware.com/support_faq/index.php?action=artikel&cat=187&id...

Phil Robson
Senior Director Support Americas