Presentation download fails

Posted Wed, 23 Oct 2019 23:30:21 GMT by Jon Neff Kelley Imaging Solutions Engineer

The DW7.2 Presentation VM downloads very slowly and then fails. This has happened more than a dozen times since Mon morning.

Is this behavior happening for others?

Posted Thu, 24 Oct 2019 13:18:38 GMT by Tobias Schmidt System Admin

Yes, i had the same problem yesterday.

Posted Thu, 24 Oct 2019 13:57:44 GMT by Steve Shriver Application Specialist

Me as well. Four tries, four failures.

Posted Thu, 24 Oct 2019 14:49:09 GMT by Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions

My third try worked - after always having this problem since I started working with DW, I found that it Chrome seems to handle this download better than other browsers.

Posted Thu, 24 Oct 2019 14:58:10 GMT by Gary Sarlous Director of Education

I download both the VM and VBOX files Monday without issues. Try using the Free Download Manager if the failures continue.

Posted Thu, 24 Oct 2019 20:55:28 GMT by Jon Neff Kelley Imaging Solutions Engineer

It finally downloaded but the zip was corrupt. Argh.

Posted Fri, 15 Nov 2019 01:41:00 GMT by Danny Rodgers Toshiba Business Solutions Solutions Engineer

Where is this download located?

Posted Fri, 15 Nov 2019 08:48:18 GMT by Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions

Hello Danny,

please have a look into your partner info mail.

If you can not find this, go to the partner portal and search in the doc pool for the partner info.

Greetings from Germany,

Simon H. Hellmann

DocuWare System Consultant

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