Presentation download fails

投稿済み Wed, 23 Oct 2019 23:30:21 GMT 、投稿者 Jon Neff Kelley Imaging Solutions Engineer

The DW7.2 Presentation VM downloads very slowly and then fails. This has happened more than a dozen times since Mon morning.

Is this behavior happening for others?

投稿済み Thu, 24 Oct 2019 13:18:38 GMT 、投稿者 Tobias Schmidt System Admin

Yes, i had the same problem yesterday.

投稿済み Thu, 24 Oct 2019 13:57:44 GMT 、投稿者 Steve Shriver Application Specialist

Me as well. Four tries, four failures.

投稿済み Thu, 24 Oct 2019 14:49:09 GMT 、投稿者 Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions

My third try worked - after always having this problem since I started working with DW, I found that it Chrome seems to handle this download better than other browsers.

投稿済み Thu, 24 Oct 2019 14:58:10 GMT 、投稿者 Gary Sarlous Director of Education

I download both the VM and VBOX files Monday without issues. Try using the Free Download Manager if the failures continue.

投稿済み Thu, 24 Oct 2019 20:55:28 GMT 、投稿者 Jon Neff Kelley Imaging Solutions Engineer

It finally downloaded but the zip was corrupt. Argh.

投稿済み Fri, 15 Nov 2019 01:41:00 GMT 、投稿者 Danny Rodgers Toshiba Business Solutions Solutions Engineer

Where is this download located?

投稿済み Fri, 15 Nov 2019 08:48:18 GMT 、投稿者 Simon H. Hellmann Toshiba Tec Germany Imaging Systems GmbH IT-Consultant Document Management Solutions

Hello Danny,

please have a look into your partner info mail.

If you can not find this, go to the partner portal and search in the doc pool for the partner info.

Greetings from Germany,

Simon H. Hellmann

DocuWare System Consultant

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