How does Backup & Restoration work in Docuware Cloud?

I am pretty new to Docuware Cloud and was not apart of its initial onboarding process for our organization.  I am looking for documentation on how backup & restoration works for the cloud based Docuware, can anyone point me in the right direction?  Most of what I found so far references on-premise installations.

Thanks!

Dear Peter Han! It looks like the Community cannot answer your question. That's why we have opened a Support Request with the Number SR-168849-X1N5K for you. A Software Support Specialist will contact you directly to follow up. We will update this thread with the solution as soon as we have resolved the Support Request. With best regards, DocuWare Support Team

Hi Peter,

please find more information in the Whitepaper DocuWare Cloud - Section Data Security and Data Protection:
https://help.docuware.com/#/home/64594/2/2

Viele Grüße / With best regards,
 
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Gerardo Lisanti
Manager Product