Views:

Behavior:
When accessing a task list, you see an incorrect count of tasks being shown.

Solution:
To resolve this issue, please do the following:

1. Take a full backup of the DocuWare databases.

2. Identify the workflow(s) having this issue.

3.Navigate to C:\Program Files (x86)\DocuWare\Power Tools and open the DocuWare.Workflow.ManagementStudio.exe tool.

***This tool has the potential to severely mess up your workflows if used incorrectly. Please just double-check what you’re clicking on, and there shouldn’t be any issues.***

4. A window will appear with your organization name, just double-click on it. (If your organization is not listed in this menu, please refer to KBA-36453

5. We should now see a list of all of your workflows. Locate the workflow(s) that are having this issue and just Right-Click > Group Counts >Regenerate Group Counts.


 

6. Once this is done, you will get a confirmation window, click OK.

7. Stop DW Services and IIS and clear MSMQ. (Refer to KBA-35787 on how to clear MSMQ)

8. Start everything and check the Task Counts in the web client again.

KBA is applicable for On-premise Organizations ONLY.

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