Views:
Behavior:
When attempting to upgrade the DocuWare version, you are unable to retrieve the email for the user, and the following error message is displayed;
 
"Could not get administrator email address. Check log files for more details"


Solution:
This behavior may indicate database performance issues. Ensure that the DWSystem database has been properly maintained.
Please contact your database administrator to ensure that the SQL Transaction Logs are not overgrown.

For more information on how to find and contact your database administrator, please refer to the following KBA articles.
  • How to update contract's system administrator: KBA-36490
  • How to update DocuWare contact information: KBA-37061
  • How to locate the Organization Administrator from the database: KBA-37071
KBA is applicable to on-premise Organizations ONLY.
This article is valid for DocuWare versions: 7.1, 7.2, 7.3, 7.4, 7.5, 7.6, 7.7, 7.8, 7.9, 7.10, 7.11, 7.12, 7.13, Could not get administrator email address. Check log files for more details, Server Setup