• Import job password error

    A user placed a PDF file in a monitored folder for import and received an error about a password being required for the PDF file. Has anyone seen this before? She was eventually able to store the document so I'm wondering if this is a bogus message and an adjustment or fix needs to be made.

    I've attached a shot of the message.

    Any clues appreciated.

  • Permissions to Send Request

    When using the 'Send Request' feature and selecting a user(s), the entire list of Users and Roles is presented. Is there a way to limit this list?

    It is possible to select a user who does not have permission to act on the request in the File Cabinet.

    I have not be able to find any permission settings of a profile to restrain this activity.

    Any clues appreciated.
  • Stamp used in Sent Requests

    Does anyone know if there is a way to configure or change the properties of the stamp used in the 'Send Request' feature? It seems that you can have a stamp or not and that is all.

    Thanks,
  • AutoIndex File Event trigger

    We know that we can trigger an AutoIndex job by placing or changing a CSV or delimited text file in a Windows folder, if that text file is used as a data source in the AI job.

    Would that same mechanism work for a database table if it was used as a data source in the job?

    For example, the data source for an AI job is an MS-SQL view. New entries are made in the underlying table so that the view gets updated. Will that change trigger the AutoIndex job?

    Thanks,
  • Scheduling Heavy Fulltext Operations

    Can anyone say if KBA-35463 is still valid in version 7.1? Is it still necessary to schedult fulltext operations on large cabinets? Will turning off fulltext in file cabinet configuration force a reset of the fulltext tables?

    Thanks,
  • RE: What date is displayed in the viewer?

    In this small screen snippet of the bottom left corner of the viewer in the client, after the original file name there is a date. I assume this is the file date on disk (Date modified column in Windows Explorer), before it was imported into a document tray. Is that correct? 

    Since it is displayed in the viewer I also assume it is stored in the DW database. Can anyone tell me where?

    I would like to be able to report on the number of days between when a document actually came into the system and when it was finally processed, as opposed to when it was stored (DWStoreDate) and processed.

    Many thanks,
  • What date is displayed in the viewer?

    In this small screen snippet of the bottom left corner of the viewer in the client, after the original file name there is a date. I assume this is the file date on disk (Date modified column in Windows Explorer), before it was imported into a document tray. Is that correct? 

    Since it is displayed in the viewer I also assume it is stored in the DW database. Can anyone tell me where?

    I would like to be able to report on the number of days between when a document actually came into the system and when it was finally processed, as opposed to when it was stored (DWStoreDate) and processed.

    Many thanks,
  • Document History entries

    A user has uncovered that if you have a result list configured to 'Open first document of the result list automatically in the Viewer', 3 'Open' entries are created in that document's history log after doing a search.

    In addition, opening the document history itself creates another 'Open' entry in the log.

    Those that examine document history closely may see 6 or 7 'Open" entries after viewing the document only once.

    I'm not sure I would refer to this as a bug as I have know idea what mechanism is used to track document activity, but it does appear somewhat confusing in an environment where this is used and examined closely.

    Any clues appreciated.
     
  • SQL statement for a List

    When configuring a List in File Cabinet Configuration (Cloud System), the SQL Statement radio button is disabled and only the Rules Editor is available.

    In previous versions there was a check box in the Admin Tool that allowed us to enable the use of SQL Statements, but it is nowhere to be found in the current version of the Admin Tool.

    Is that still something that needs to be done, and where can it be done?

    Or is SQL simply disabled for Lists and the option still displayed? (and why would you do that?)
  • Changing an organization name

    In the past, that is prior to version 7, if a customer with an on premises system wanted to change the name of the organization, a new license file was generated with the new name, and installed.

    Is it still just that simple in version 7 - 7.2 ?